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We want to make sure every experience with The Seating Studio is an event to remember. That’s why we’ve developed a clear business policy outlining everything you need to know about how we operate. Please read on to find out how we provide the best customer experience for our loyal clients. If you have any more questions, get in touch and we’ll be happy to help.

Terms and conditions of Business

At The Seating Studio (TSS) our aim is to provide quality upholstery & customer service.

By making a payment, (in form of a deposit or in full) via bank transfer, online or in person, you are entering into a Contract of Sale under English Law (irrespective of the country you are purchasing from) and thus agreeing to the Terms & Conditions below.

The Seating Studio

Office address: 18 Wrens Avenue TW15 1AR, Ashford, Surrey



Phone no: 07581523811

Customised Upholstery & Furniture Services

  1. Acceptance of terms and conditions

1.2 These Conditions represent the whole of the agreement between The Seating Studio and the Client. They supersede any other conditions previously issued.

1.2 A copy of these terms and conditions (T&Cs) will be sent to you with a written quotation. On acceptance of the quote you are deemed to have entered into a contract with The Seating Studio and accepted our T&Cs. Your acceptance is defined by the date of your email acceptance or date in which your written acceptance is signed and dated.

1.3 To avoid confusion telephone orders will not be accepted. Changes to orders can only be accepted in writing

2. Payment terms

2.1 A 50% non-refundable payment is required for us to accept an order and for any work to commence. The balance is due prior to collection/delivery. A payment of 50% will form an acceptance of terms and conditions above. Invoices are required to be paid within 7 days of the date of invoice.

3. Price

3.1 The price shall be the price quoted on the agreed The Seating Studio quotation save as otherwise amended in these terms and conditions.

3.2 Any additional instructions must be confirmed in writing and a price agreed for the additional work and materials before the work can proceed. Amendments may impact on delivery dates and costs. Any change to delivery date or cost will be confirmed in writing and agreed between both parties before continuing with the work.

3.3 Additional work, which may not be apparent when the estimate is provided, will be advised to the client on discovery and a course of action agreed. This includes frame repairs, which are hidden by upholstery.

3.4 We endeavour to deliver the clients items forming part of this contract at the specified time, our obligation, however, is to deliver on time providing that the materials to complete the work are available at the time the work is to be undertaken. We will keep the client informed at all times of any supply issues, or other factors, such as illness or equipment failure, which can affect delivery times. Any verbal or telephone orders will be confirmed to the client by email.

3.5 Prices quoted stand for 30 days


4. Delivery

4.1 Carriage and delivery charges will be extra. The client can choose to collect or have delivered. The client must on acceptance of the quote confirm if they will collect or if TSS is to deliver or arrange delivery. The client can arrange their own delivery if required. The cost of delivery will be covered by the client, unless the item is collected from our premises by the client.

5. The Goods

5.1 TSS shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and TSS shall notify the client in any such event.

5.2 All new fillings applied to furniture manufactured after 1950 will be in compliance with the Furniture and Furnishing (Fire)(Safety) Regulations.

5.3 All new covering fabric supplied by us will comply with the regulations with the exceptions of covers which contain 80% natural fibres, when it is acceptable to use an interliner which complies with the regulations. Furniture manufactured prior to 1950 does not come within the scope of the 1988 Regulations with regard to filling or cover.

5.4 We do our best to advise customers of the suitability of fabrics whether supplied by us or not, however, we can only take responsibility for materials which are supplied by us only; covering fabric supplied by the Client is at their own risk. Shortage of covering fabric supplied by the Client is the Client’s responsibility.

5.5 TSS reserve the right to apply 15% surcharge for handling materials not supplied by us.

5.6 Additionally, there will be a further charge if the fabric is supplied in pieces, instead of one continuous roll. The client must ensure their fabric is suitable for the intended item and complies with the necessary fire regulations.

5.7 Please request fabric companies to roll all fabrics on tubes, with no more than one fabric per tube. One continuous length of fabric should be used unless an extra amount is taken into account for pattern matching. We will do our best to remove creases but this cannot be guaranteed.

5.8 TSS cannot be held responsible for fabric flaws. If we cannot cut around them you will notified.

6. Aftercare

6.1 TSS cannot be held responsible for the present or future behaviour of the treatment/fabric/trims, such as wear and deterioration, stretching, shrinking, staining, cleanability, fading or damage to person or property where the client has acted against the manufacturers/retailers instructions. i.e. Washing/cleaning instructions, steaming etc.

7. Notice of Right to Cancel

7.1 If you wish to cancel this contract you must do so in writing to TSS confirming that you wish to do so within 7 days from acceptance of our quote and T&Cs. Any deposits paid will be refunded in full. However, please note that work will not commence until the 7 days of such acceptance have passed.

7.2 TSS reserves the right to refuse any item of furniture into the workshop if a) it has any kind of live infestation e.g. woodworm b) it requires extensive repairing or c) is deemed unsafe to work on.

8. Aftersale

8.1 Any problems with an order must be bought to our attention within seven days of receipt of the order.  Thereafter charges will be made for any corrections

8.2 We will not be responsible for charges if you have another company make corrections – you will still be responsible for the original bill.

8.3 Charges will be made for any corrections that are not our fault.

8.4 TSS operates a customer complaints procedure which is designed to address any customer concerns in a timely and satisfactory manner. All complaints must be in writing and made to: or  post to 18 Wrens Avenue TW15 1AR Ashford, Surrey with the details and will be responded to within 14 days. You can also contact us by telephone on 07581523811. Our office hours are: 9.00am-5:00pm Tuesday to Friday

9. Other terms and conditions

9.1 Old covers.The old fabric that is removed from the clients’ item will be discarded/destroyed. The client must provide written confirmation, prior to commencing work, if they want the old fabric returned to them.

9.2 Images/photos will be taken of the clients’ items and will be shared on social media sites, such as Facebook and Instagram. Images will also be used on The Seating Studio website portfolio to showcase the variety and quality of the work produced. If the client does not wish for their items to be photographed they must advise TSS in writing prior to work commencing.

9.3 TSS reserves the right to dispose of all Items of furniture held at our workshops for two months or longer without having received a deposit, clear instructions and fabric being supplied by the client.